Viewing and Downloading your Elemy Documents

Modified on Fri, 10 Feb 2023 at 11:21 AM

To download the documents that you have shared with Elemy or have been required by Elemy to start care follow the steps below:

  1. Sign in to your Elemy account via the Elemy App or parents.elemy.com
  2. In the Elemy App, navigate to the account section by clicking "Account" in the bottom right hand corner. On parents.elemy.com, navigate to the account section by clicking on the patient's initials in the top right hand corner of the screen and then selecting "Account".
  3. Click "Documents" to see a view of your documents on file with Elemy.
  4. To view the document click download next to the document.
  5. On a desktop computer this will place the document in the downloads folder of your computer. On a mobile device this will store a copy of the document in the folder on your device that you have set up for all document downloads. Try searching your phone for "Downloads" to find this folder.  
    • If you have an iPhone following these instructions: 
      • Search your iPhone for an app called "Files" 
      • When you open this app there should be a search bar at the top of the screen. In the search bar type "Elemy"
      • A folder named Elemy should appear after you search, open this folder.
      • All files you have downloaded from the app should be available to view here.

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