The Elemy App is the best place for families to mange their care. In this app you can view and edit your schedule, see recaps from your sessions, and track your child progress.

TABLE OF CONTENTS

• How do I download the app?
• How do I login?
• What do I do if I have forgotten my password or username?
• Is there a minimum operating system version I need to use the app?
• Is there a minimum browser version I need to use the app?
• Do I still need to log into the web portal to manage my Elemy account?
• How do I manage my schedule (change or cancel appointments)?
• Why don’t I see an appointment on my schedule?
• Why don’t I see a session recap?
• Why don’t I see an expected achievement?
• What do I do if I have a different question?

How do I download the app?

iPhone users, click here or search Elemy in the app store.

Android users, click here or search Elemy in the google play store.

How do I login?

When you open the app you will see a login screen that asks for an Email and Password. Your email and password are the same ones you have previously used to log into Elemy through our website. 

If you have forgotten the password associate with your account please click “Forgot Password?” under the Sign In button and enter your email address. Elemy will then send a recovery code to the email associated with the account. Once you have received the email with the recovery code you can enter that in the form on the app and set a new password. 

If you have forgotten your associated password please click “Forgot Password?” under the Sign In button and enter your email address and follow the instructions. 

If you have forgotten your email address, or need to change the email address associated with your account, please reach out to our support team.

What do I do if I have forgotten my password or username?

If you have forgotten the password associate with your account please click “Forgot Password?” under the Sign In button and enter your email address. Elemy will then send a recovery code to the email associated with the account. Once you have received the email with the recovery code you can enter that in the form on the app and set a new password. 

If you have forgotten your email address, or need to change the email address associated with your account, please reach out to our support team.

Is there a minimum operating system version I need to use the app?

Yes, we suggest you keep your operating system on your mobile device as up to date as possible to ensure you get full functionality of our app. 

On iPhones, you can check your iOS version by going to Settings > General > About and viewing the iOS Version. If you do not have a version number 15.0.0 or higher you can update your iOS by going to Settings > General > Software Update and seeing the latest version available to Download and Install.

• iPhone iOS Minimum Required Version: 15.0.0

On Androids, you can check your OS version by opening your phone's Settings app. Near the bottom, tap about phone and then Android version. Find your "Android version," "Android secuirty update," and "Build number." If you do not have a version number 5.0 or higher you can update your OS by opening your phone's Settings app. Near the bottom, tap System and then System update. You'll see your update status. Follow any steps on the screen.

• Android OS Minimum Required Version: 5.0 Lollipop

Is there a minimum browser version I need to use the app?

Yes, we suggest you keep your browser on your mobile device as up to date as possible to ensure you get full functionality of our app.

• Safari Min Required Version: 13.0

Do I still need to log into the Family360 web portal to manage my Elemy account?

No, all of the available features on the web are now available on our App. New features will continue to be available on the app, so we suggest that you use the Elemy app to manage your account so you can get access to any new features as soon as they are released.

How do I manage my schedule (change or cancel appointments)?

Please see our help article on how to manage your schedule here.

Why don’t I see an appointment on my schedule?

Currently the schedule only shows Direct Intervention sessions with your RBT. We will be adding your other sessions to the schedule soon. Sessions canceled by you or your RBT will appear in your schedule crossed out with the opportunity to reschedule them for another time. The new session will appear in your schedule as soon as it is made. If you change a session the old session will no longer appear and the new session will appear. 

If you don't see an appointment on your schedule that you think should be, please reach out to our support team.

If you see appointments on your schedule that were canceled, but are not showing as canceled, please reach out to our support team. 

Why don’t I see a session recap?

Session recaps are only provided for Caregiver Training at this time. These recaps will appear following your BCBA documenting the session which may be a day after the session occurred. You will receive an email as soon as a new session recap has been submitted. You will only see sessions that have occurred since we have launched this feature at the end of January 2023.

Why don’t I see an expected achievement?

The information about care progress is updated daily which may result in a brief delay from your care team identifying a mastered target and you seeing it in your app. If you have questions about the information you are seeing, please discuss them with your BCBA.

What do I do if I have a different question?

Please reach out to our support team with any other questions.